Equipment Service Plans
Service Plans To Meet Your Needs
INNOVEX understands that office organizations have unique functional and logistical needs, which is why we take a scalable, customized approach to our three main Eco-Equipment Service Plans. This allows us to adapt to your organization’s budgetary requirements and workflow priorities. In this way we provide predictable spending for budgeting, urgent repair support and proactive preventative maintenance and parts when and where you need them. These INNOVEX Eco-Plans apply to contract customers with our MFDs, Copiers, Printers and Fax machines.
|Repair service Labor & Parts||√||√||√|
|Drums, Fusers, Rollers & Maintenance Kits||√||√|
|Toner & Developer||√||√|
This is our most inclusive and preferred customer protection plan. This is the only plan that includes network labor, which handles all issues relating to the connectivity of your machine (ie. scanning, printing, etc.). It includes all consumables and supplies mentioned above. Your costs are included for the duration of your contract based on defined image usage and network labor hours with all equipment warranties in force.
This plan is our most popular plan that includes toner and developer, drums, fusers, rollers, and maintenance kits, in addition to the normal preventative maintenance and repair service & parts. This plan is for the customer who wants everything besides the network labor.
This is our most basic plan, for the customer who needs a more cost-effective program that covers the preventative maintenance and repair service & parts (excludes all consumable items).
Time & Materials
This provides an option for infrequent service requirements that need service, parts and/or consumables for all non-contract buyers. Labor is billed on an hourly basis at the time of performance, parts are payable at delivery. This program is also applicable to our IT customers for network labor on a time basis.